Agent Configuration Playbook

Configure acquisition, diagnosis, solution, delivery, feedback, review, context, and evolution Agents into a coordinated AI-native operating team.

8agent roles
5architecture layers
8x8collaboration map
3autonomy levels

Five layers for agent operations

L5Evolution Agent

Runs improvement routines for prompts, process, knowledge, and anomalies.

L4Feedback Agent

Captures customer feedback, satisfaction signals, quality issues, and improvement tasks.

L3Execution Agents

Acquisition, diagnosis, solution design, and delivery execution.

L2Review Agent

Measures operating metrics, detects deviation, and proposes experiments.

L1Context Agent

Captures, classifies, updates, and governs reusable business knowledge.

Eight configurable Agents

This playbook describes responsibilities, inputs, outputs, permissions, and handoff rules. It does not expose raw internal prompts on the public site.

L3

Acquisition Agent

Monitors GEO visibility, scores leads, prepares outreach sequences, and identifies promising customer signals.

L3

Diagnosis Agent

Turns customer information into adoption diagnosis, ROI assumptions, risk notes, and project-scope options.

L3

Solution Agent

Uses templates and context to draft solution structure, deliverables, roadmap, and estimate assumptions.

L3

Delivery Agent

Executes research, documentation, prototype, code, testing, and milestone reporting under quality gates.

L4

Feedback Agent

Collects acceptance feedback, classifies issues, monitors satisfaction, and turns feedback into improvement items.

L2

Review Agent

Tracks economic efficiency, operating speed, and evolution capability, then recommends experiments.

L1

Context Agent

Extracts, classifies, reviews, and updates company context so Agents can query business memory.

L5

Evolution Agent

Runs night-time improvement loops and separates automatic fixes from approval-required changes.

Handoffs and data flow

FromToHandoffControl point
AcquisitionDiagnosisQualified lead, industry, pain point, maturity scoreHigh-value leads are escalated
DiagnosisSolutionConfirmed needs, scope, constraints, and ROI assumptionsScope is approved by humans
SolutionDeliveryTasks, deliverables, timeline, and acceptance standardsKey commitments are reviewed
DeliveryFeedbackMilestones, deliverables, defects, and customer commentsNegative feedback is escalated
ReviewAll AgentsMetric deviation, bottlenecks, and improvement proposalsHigh-risk changes need approval
ContextAll AgentsCases, templates, decision rules, and industry contextPermission and freshness are checked

Rules every Agent should expose

Autonomous

Low-risk monitoring, classification, summary, drafting, and reporting can run automatically with logging.

Approval required

Customer-facing claims, pricing, strategy changes, budget actions, and workflow changes require review.

Advice only

Hiring, legal commitment, major finance, crisis response, and strategic direction remain human decisions.

01:30Prompt and rule review

Weak outputs are identified and variants are queued for testing.

02:30Process repair

Slow steps are analyzed and template or sequence improvements are proposed.

03:30Knowledge update

New context enters the knowledge base after permission and conflict checks.

08:00Evolution report

The team receives completed changes, pending approvals, and risks.

Configure Agents as a team, not as isolated tools

The value comes from clear roles, controlled handoffs, shared context, and reviewable autonomy.

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